Monika Krzesiak

BNP Paribas

Digital banking ecosystem

Digital banking — redesigning the retail mobile banking experience for one of Europe’s largest banks, with a focus on everyday money management and a design system that scales across markets

FinTechB2CMobile
BNP Paribas digital banking screens

Context

I worked across BNP Paribas digital banking products in multiple European markets, designing experiences spanning customer acquisition, everyday banking and additional financial products across mobile and desktop.

Challenge

Banking journeys combine regulatory requirements, sensitive data and complex product rules with very low user tolerance for friction. The challenge was to make these flows feel clear and predictable while maintaining consistency across products, channels and markets.

Acquisition

Account openingIdentity verificationFacial recognition

Simplifying high-friction onboarding journeys while accommodating verification, compliance and eligibility requirements

BNP Paribas Acquisition product interfaces

Everyday banking

DashboardTransaction historyTransaction flows

Creating clear information hierarchies and interaction patterns for frequent, high-trust banking tasks across mobile and desktop

BNP Paribas Everyday banking product interfaces

Grow / Products

LoansInsuranceProduct pages

Translating complex financial products and eligibility rules into journeys which users could understand and complete with confidence

BNP Paribas Grow / Products product interfaces

My role + impact

I worked across acquisition, everyday banking and financial products, translating regulated processes and dense financial information into clearer customer journeys across mobile and web. My focus was creating consistent interaction patterns across products and channels while preserving the requirements of individual banking services.

Multi-channel UXComplex financial flowsInteraction patterns

Outcome

The work created a shared interaction language and cross-channel interaction patterns, across acquisition, everyday banking and financial products - making key journeys more consistent across mobile, web and different banking services.

BNP Paribas — outcome visual
BNP Paribas — closing visual

More case studies

About

Monika Krzesiak

I’m a Senior Product Designer with over ten years' experience crafting digital products in regulated, complex domains, including leading product design teams and complex initiatives from product architecture through delivery.

I specialise in data-heavy applications, design systems and mobile experiences — areas where the challenge is not just how something looks, but how it holds together under real conditions.

Outside product design, I keep coming back to photography, architecture,book design and typography - disciplines that continue to shapehow I think about structure, composition and detail.

How I work

I work end-to-end - from framing product problems and setting design direction to structuring complex flows, prototyping, interface design and design systems.

Depending on the project, I work both as a hands-on product designer and as a design lead, aligning designers around a shared direction while staying close to users, product, engineering and implementation. I use research, rapid prototyping and AI-assisted workflows to explore, test and refine solutions.

LeadershipProduct strategyDiscoveryUser researchInformation architectureUser flowsInteraction designPrototypingUI designDesign systemsData-rich productsData visualisationMobileAccessibilityAI-assisted designDesign-to-codeProduct × EngineeringRoadmapsPrioritisation

Contact

I’m available for freelance projects, full-time roles, and collaborations

Reach me at:

monika.krzesiak@gmail.com+48 880 528 445LinkedIn